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OBAMA, McCAIN, AND PHILIPPINE BASED CALL CENTERS

September 29, 2008


Filipinos in general couldn’t careless as to who will win the upcoming U.S. presidential elections. Most of them are too pre-occupied with their day-to-day struggle for survival to even bother about it. Besides, there’s nothing much anyone here can do for any favored candidates if ever they have any. However, immediately after campaign started in the U.S., there was one section of the Philippine business community that went abuzz with some election rumors which somehow found its way to the country. Word quickly got around the business community here that Obama will close all call center operations outside the U.S. Obama is not in favor of outsourcing call center services and would want these jobs offered to Americans and confined to the U.S. only. According to the spreading rumor, an Obama win is bad news for local call center companies here.

Call center companies are actually making very significant contributions to the Philippine economy. Not only do they provide easy-to-land employment opportunities to the ever growing local work force here, they have also triggered significant adjustments in salaries and wages of white collar workers. Before the proliferation of call center outfits in the Philippines, local companies feasted on hiring underpaid, over qualified workers who were left with no choice but to accept whatever employment opportunity that comes around their way. Now, these local employers need to adjust wages to compete with job offers made by call center companies to the great benefit of the local workforce.

If the rumors are true and if Obama does win the elections in November, it will be goodbye time for the call center companies and hello once again to low wages and widespread unemployment. However, a McCain win will be a welcome relief and will mean a continuance of the call center contribution to the local economy.

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3 comments

  1. Thanks for this great article! I do believe it will not be so overt as mentioned in the article but the general consensus is that Obama will limit funds to companies that utilize offshore outsourcing.

    It is getting interesting here in the states and no telling who will win. It is close.

    CallCenterCafe.com dude!


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